SALES POLICY
New Accounts:
New customers applying for credit must complete and sign a Winward credit application at the time of ordering in order for our system to process your order.
All accounts shipping within the state of California are required to complete a BOE230 resale certificate form. If you do not have a resale certificate, then a 9.5% sales tax will be charged.
Payment Types:
Checks, Visa, Mastercard, Discover, American Express
COD terms are NOT accepted. And a $30 fee is applied for all returned checks.
Payment Terms:
Credit Card or Net 30 (30 days from the date of invoice) with credit approval (min. order of $3,000 to qualify for credit).
Extended Terms:
Special orders with terms exceeding Net 30 days must get approval from Management.
Winward reserves the right to relinquish any dating terms should a customer's credit standing change from our routine credit check, or if payments are frequently received late.
Freight:
FOB Vacaville, CA (Orders of $2,500 and up qualify for a 15% Freight Cap)
Winward will utilize our preferred carriers for all regular shipments and extend the best possible freight rates to our customers. Additional charges may apply for residential, inside deliveries, or deliveries that require special equipment. This freight cap offering only applies to shipments within the 48 contiguous states, and does not apply to international shipments. Additional charges may apply for residential, inside deliveries, or deliveries that require special equipment. For a summary of all additional freight charges, click here.
Back Orders:
Winward strives for the highest possible fill-rate for our customers. If an item is not available for immediate shipping, it will be back-ordered and will automatically ship once items become available. We do not offer "call before shipping" service.
Please note that you will not be charged for back-ordered items until they ship.
Pre-booked Holiday Orders:
Pre-booked holiday orders will be shipped within customers' requested shipping window as product becomes available. Winward's standard shipping window is from July 1 to October 15 unless it is specified by our customers.
Cancellations/Modifications:
Cancellations or modifications to orders must be made in writing within 15 days of the confirmation of the order. Cancellations to seasonal/pre-book orders past the 15 day window may affect the customer's eligibility to pre-book orders in the future.
Returns/Credits:
Product returns and discrepancies resulting from defects, damages, shortages, overages, etc. must be called into Customer Service within 15 days after the signed receipt of goods so that proper forms for credit may be completed and submitted.
Deductions made from invoices without prior notification will affect your standing with Winward. A 15% restocking fee will be applied for any product returned and customer will pay for the return freight.
We thank you for your business and for your support of Winward's highest-quality products!
New customers applying for credit must complete and sign a Winward credit application at the time of ordering in order for our system to process your order.
All accounts shipping within the state of California are required to complete a BOE230 resale certificate form. If you do not have a resale certificate, then a 9.5% sales tax will be charged.
Payment Types:
Checks, Visa, Mastercard, Discover, American Express
COD terms are NOT accepted. And a $30 fee is applied for all returned checks.
Payment Terms:
Credit Card or Net 30 (30 days from the date of invoice) with credit approval (min. order of $3,000 to qualify for credit).
Extended Terms:
Special orders with terms exceeding Net 30 days must get approval from Management.
Winward reserves the right to relinquish any dating terms should a customer's credit standing change from our routine credit check, or if payments are frequently received late.
Freight:
FOB Vacaville, CA (Orders of $2,500 and up qualify for a 15% Freight Cap)
Winward will utilize our preferred carriers for all regular shipments and extend the best possible freight rates to our customers. Additional charges may apply for residential, inside deliveries, or deliveries that require special equipment. This freight cap offering only applies to shipments within the 48 contiguous states, and does not apply to international shipments. Additional charges may apply for residential, inside deliveries, or deliveries that require special equipment. For a summary of all additional freight charges, click here.
Back Orders:
Winward strives for the highest possible fill-rate for our customers. If an item is not available for immediate shipping, it will be back-ordered and will automatically ship once items become available. We do not offer "call before shipping" service.
Please note that you will not be charged for back-ordered items until they ship.
Pre-booked Holiday Orders:
Pre-booked holiday orders will be shipped within customers' requested shipping window as product becomes available. Winward's standard shipping window is from July 1 to October 15 unless it is specified by our customers.
Cancellations/Modifications:
Cancellations or modifications to orders must be made in writing within 15 days of the confirmation of the order. Cancellations to seasonal/pre-book orders past the 15 day window may affect the customer's eligibility to pre-book orders in the future.
Returns/Credits:
Product returns and discrepancies resulting from defects, damages, shortages, overages, etc. must be called into Customer Service within 15 days after the signed receipt of goods so that proper forms for credit may be completed and submitted.
Deductions made from invoices without prior notification will affect your standing with Winward. A 15% restocking fee will be applied for any product returned and customer will pay for the return freight.
We thank you for your business and for your support of Winward's highest-quality products!
TERMS OF USE
Welcome to Winward International, Inc.
Please review the terms and conditions as your use of our website constitutes your agreement to the following Terms and Conditions.
Winward International reserves the rights to update or modify these Terms and Conditions at any time without prior notice.
GENERAL CONDITIONS-
We reserve the right to refuse service to anyone for any reason at any time.
INACCURACIES-
From time to time there may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Winward International, Inc. reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Any action relating to the use of the website, and transactions with Winward International, Inc. must be brought in the state or federal courts located in the County of Alameda, California.
MODIFICATIONS-
Any new features, information or tools which are added to the current website shall also be subject to the Terms and Conditions. Information, our product line, and pricing are subject to change without prior notice. We reserve the right at any time to modify or discontinue a product or service without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, or discontinuance of a product or service.
THIRD-PARTY LINKS-
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
PROHIBITED USE-
You are prohibited from using this site or its content for any unlawful purposes, to solicit others to perform or participate in an unlawful acts, to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances, to infringe upon or violate our intellectual property rights or the intellectual property rights of others. You are prohibited to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
DISCLAIMER OF WARRANTIES, LIMITATION OF LIABILITY-
This website and all content available on this website are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this website, that your use of this website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this website, and that Winward International, Inc. shall not be liable for any damages of any kind related to your use of this website.
Please review the terms and conditions as your use of our website constitutes your agreement to the following Terms and Conditions.
Winward International reserves the rights to update or modify these Terms and Conditions at any time without prior notice.
GENERAL CONDITIONS-
We reserve the right to refuse service to anyone for any reason at any time.
INACCURACIES-
From time to time there may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Winward International, Inc. reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Any action relating to the use of the website, and transactions with Winward International, Inc. must be brought in the state or federal courts located in the County of Alameda, California.
MODIFICATIONS-
Any new features, information or tools which are added to the current website shall also be subject to the Terms and Conditions. Information, our product line, and pricing are subject to change without prior notice. We reserve the right at any time to modify or discontinue a product or service without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, or discontinuance of a product or service.
THIRD-PARTY LINKS-
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
PROHIBITED USE-
You are prohibited from using this site or its content for any unlawful purposes, to solicit others to perform or participate in an unlawful acts, to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances, to infringe upon or violate our intellectual property rights or the intellectual property rights of others. You are prohibited to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
DISCLAIMER OF WARRANTIES, LIMITATION OF LIABILITY-
This website and all content available on this website are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this website, that your use of this website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this website, and that Winward International, Inc. shall not be liable for any damages of any kind related to your use of this website.
PRIVACY POLICY
At Winward International Inc we value transparency with our customers which is why we'd like to take the time to let you know what type of information we collect and how it is protected.
What information do we collect?
We collect information from you when you sign up for our email newsletters and when you submit your online registration to open an account with us.
How do we use your information?
We may use the information we collect from you when you register in the following ways:
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
Yes. We use cookies so that we can offer better website experiences. You can choose to turn off all cookies through your web browser at any time in the settings. If you turn cookies off, you may not have access to certain features that make your site experience more efficient.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. We may disclose certain information with website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
How can you opt-out, remove or modify information you have provided to us?
To modify your email subscriptions, please let us know by clicking on the "Unsubscribe" link at the bottom of our email newsletters. Please note that due to email production schedules you may receive any emails already in production.
Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page.
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your consent
By using our site, you consent to our privacy policy.
We thank you for taking the time to review our policies. Please feel free to let us know if you have any further questions.
What information do we collect?
We collect information from you when you sign up for our email newsletters and when you submit your online registration to open an account with us.
How do we use your information?
We may use the information we collect from you when you register in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your requests.
- If you have opted-in to receive our email newsletter, we may send you periodic emails.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
Yes. We use cookies so that we can offer better website experiences. You can choose to turn off all cookies through your web browser at any time in the settings. If you turn cookies off, you may not have access to certain features that make your site experience more efficient.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. We may disclose certain information with website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
How can you opt-out, remove or modify information you have provided to us?
To modify your email subscriptions, please let us know by clicking on the "Unsubscribe" link at the bottom of our email newsletters. Please note that due to email production schedules you may receive any emails already in production.
Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page.
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your consent
By using our site, you consent to our privacy policy.
We thank you for taking the time to review our policies. Please feel free to let us know if you have any further questions.